Ventrilo FAQ

Q: What payment forms does FusionVoice accept?
A: Currently FusionVoice only accepts payments via paypal.

Q: What is the best way to receive support from FusionVoice?
A: You can contact FusionVoice support via our Help Desk or E-mail.

Q: Are FusionVoice ventrilo servers public or private?
A: FusionVoice lets the client decided whether their server will be public or private. By using our custom developed control panel you can change from private to public and vice-versa instantly.

Q: Where can I find out about server downtime or maintenance?
A: Whenever there is planned maintenance or in the very rare case of an outage, FusionVoice will post an announcement on our news page along with an update on our Announcements and Outages forum.

Q: I just ordered a server, when will I receive my server information?
A: FusionVoice works as hard as possible to setup your server as quickly as possible. Our normal setup time is less than 4 hours. But setup may take longer if the correct information is not sent when your order is placed.

Q: Does FusionVoice sponsor teams?
A: FusionVoice will only consider sponsoring CAL–M+ teams with a stable history. If your clan fits into this category please send a email containing why we should sponsor you to sales@fusionvoice.com. First impressions count! Please include links to your website, your CAL-M+ Record and other relevant links. Please understand that sponsorships are limited, and often go to the best, most talented teams first.

Q: Does FusionVoice Offer help to charities?
A: FusionVoice is always looking to give back to the community. If your charity needs a server for an event or any other need please contact us at sales@fusionvoice.com and we will be more than happy to lend a hand.

Q: How do I renew my Ventrilo Server?
A: All FusionVoice ventrilo servers run off paypal subscriptions. We will automatically bill you every month until you cancel the subscription. So the only thing you need to do is enjoy your server, and not worry about when your billing date is.

Q: My Ventrilo Server was taken offline due to nonpayment, what should I do?
A: FusionVoice sends 3 emails at 2 day intervals to your paypal email address for nonpayment. After 6 days of nonpayment your server will be terminated. If you would like to continue service please sign up again and you will receive a new server.

Q: How do I cancel my FusionVoice Ventrilo Server?
A: Your Paypal subscription controls your Ventrilo Server. Simply log into Paypal, click on your subscription number (you can access your subscription number by clicking on any payment to FusionVoice that has been made) and then click “Cancel Subscription” at the bottom.

Q: How do I unban a user from my Ventrilo server?
A: Log into your server admin by right clicking on the server name, choose “Server Admin” then select “Login”. Then go to “Chat” which is located on the right hand side of the Ventrilo client under “Comment”. Once you are in chat, type “/rcon banlist”. This will pull your servers ban list up so you can view bans. Once you have found the ip you wish to unban do the following “/rcon bandel ” (Replace “i” with the IP of the user you would like to unban).

Q: How do I change my server password, admin password, server name?
A: Log into your control panel by clicking on “Log Into Your Control Panel” in the header of any FusionVoice web page. Once Logged In, Click “Edit Server Information” and from there you will be able to edit all your server’s information.